4KShot support center

Help With Capture, PRO and Billing

Tell us what you are trying to do and what went wrong. Include the page type, capture mode and exact error message when relevant.

Support topics

What Do You Need Help With?

Installation HelpAdding 4KShot to Chrome and finding it in the toolbar.Screenshot IssuesA capture mode, page or export that does not work as expected.PRO ActivationEntering your license key and enabling PRO features.License ProblemsKeys that are not accepted, expired or need to move.Billing QuestionsMonthly or yearly plans, renewals, cancellation and refunds.Feature RequestsIdeas for new capture tools and improvements.
Quick answers

Common Questions

Answers about PRO activation, licenses, billing and capture.

4KShot documentsProduct overviewPrivacy PolicyTerms of ServiceRefund PolicySupport

After purchasing PRO, open the 4KShot extension, go to the PRO section, paste your license key and select Activate. The extension validates the license before enabling paid features.

Your license key is delivered through the Dodo Payments purchase and licensing flow.

Use the billing or subscription management option provided with your Dodo Payments purchase. Contact support if you cannot locate it.

If a PRO subscription is no longer valid, paid features can stop remaining active after license validation. Free functionality remains available.

Selected Area uses a frozen selection workflow to reduce hover changes and accidental interactions. Browser security restrictions can still limit extension behavior on protected pages, such as Chrome settings pages and the Chrome Web Store.

The current extension supports PNG, JPG, WebP and high-quality PDF export.

Send the transaction or order reference, the purchase email and the reason for the request. See the Refund Policy for how requests are reviewed.

Contact support

Still Need Help?

Send a request to the Dotndot team and tell us what is happening. We reply to the email you provide.

Direct email[email protected]

Please don’t send passwords, full payment-card numbers or other private payment credentials. For billing or license questions, include the order reference instead.

4KShot support requestReply by email

Requests are answered by email from the Dotndot team.

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